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Frequently Asked Questions

Everything you need to know about NonnaMail.

What is NonnaMail?+

NonnaMail listens for booking confirmation emails and organizes them into a single dashboard — flights, car rentals, hotels, activities, restaurant reservations and more — without any manual entry.

Which email providers does NonnaMail support?+

Gmail and Outlook (Microsoft 365 / Outlook.com) are currently supported.

Does NonnaMail read all my emails?+

No. NonnaMail never browses or reads your inbox. When you connect your email, we listen for new confirmation emails via secure webhooks. Alternatively, you can search a specific sender and we'll retrieve only those matching emails. Nothing else in your inbox is ever accessed.

Does NonnaMail store my emails?+

No. Email content is processed by our AI to extract booking details, and only the structured record (confirmation number, dates, route) is saved to your account. The raw email body is not stored.

Is my email password stored?+

Never. NonnaMail uses OAuth 2.0, which means you log in through Google or Microsoft directly. We receive a limited-scope access token — not your password.

What booking types does NonnaMail track?+

Free users get unlimited flight confirmations. Pro users unlock the full suite: car rentals, hotel and lodging bookings, activities and tours, public transportation, restaurant reservations, bill and subscription tracking, package delivery tracking, and custom email domain tracking.

Is NonnaMail only for travel?+

No. While travel is the core use case, Pro users can go beyond trips. Track recurring bills and subscriptions, package deliveries, or any email confirmation from a custom domain you define. If it lands in your inbox, Nonna can save it.

What is the difference between the Free and Pro plans?+

Free users get unlimited flight confirmations and 3 inbox searches per month. Pro users get 10 searches per month, plus dashboard sections for car rentals, lodging, activities, restaurants, bills, packages, and custom tracking — with an ad-free experience.

Can I disconnect my email account?+

Yes. Go to Settings → Connected Accounts and disconnect at any time. This immediately revokes NonnaMail's access. Your existing trip records are not deleted.

I don't want to connect my inbox — can I still use NonnaMail?+

Yes. You can forward confirmation emails to our support address and we'll manually add the booking to your account. Pro users can also do this as a supplement to inbox search.

What happens if I cancel my Pro subscription?+

Your account downgrades to the Free tier at the end of your billing period. Your existing Pro-tier records (car rentals, lodging, etc.) remain visible until the period ends. You can reactivate Pro at any time from the billing page.

Is NonnaMail affiliated with any airline or travel brand?+

No. NonnaMail is an independent tool. We read confirmation emails from airlines and travel companies but have no partnership or data-sharing relationship with any of them.

Still have questions?

Our team typically replies within 24 hours.

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